Returns & Exchanges

At EQUALSTWO, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unopened condition.

1

Initiate Your Request

Log into your EQUALSTWO account and select the order you wish to return, or contact our support team with your order number to receive a return authorization.

2

Prepare Your Package

Carefully pack the unused beauty products in their original packaging to ensure they are protected during transit and include your printed return slip inside.

3

Ship It Back

Affix the prepaid shipping label provided by our team to your parcel and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing