Frequently Asked Questions

Everything you need to know about your EQUALSTWO beauty experience.

Are EQUALSTWO products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products within 30 days for a full refund or exchange.

Are your skincare products suitable for sensitive skin?

Our formulas are designed with clean, dermatologically-tested ingredients. However, we always recommend performing a patch test on a small area of skin before full application.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.